Bosch Packaging expands after-sales services support with new Brazilian service hub

2 March 2015 (Last Updated March 2nd, 2015 18:30)

Bosch Packaging Technology has expanded its after-sales services support in Latin America, with the establishment of a new regional service hub in São Paulo, Brazil.

Bosch Packaging Technology has expanded its after-sales services support in Latin America, with the establishment of a new regional service hub in São Paulo, Brazil.

The new regional hub bundles requests for all food and pharma machinery equipment from Bosch and its product brands.

With 21 employees, the service hub will serve all Latin American countries south of Panama, which will allow customers to achieve maximum output and a high equipment effectiveness.

Bosch Packaging Technology Brazil Services head Michel Jemael said: "By establishing an independent regional hub for the whole Latin American market, we can now offer our customers one single point of contact for all their service enquiries.

"With local contacts that speak their language and operate in the same time zone, we can offer the best possible service within a short timeframe."

"We want to be where our customers are. With local contacts that speak their language and operate in the same time zone, we can offer the best possible service within a short timeframe.

"For instance, we are continuously investing in the training of local technicians, and exchanging know-how with our international colleagues around the globe."

Bosch Packaging Technology also plans to further expand its regional service hub in Brazil in the future.

The company currently has a base of approximately 3,000 machines installed in the Latin American market, the majority of which are from the food and pharmaceutical industry.

Based in Waiblingen near Stuttgart, Germany, Bosch Packaging Technology division employs 5,600 people and develops and produces complete process and packaging solutions for the pharmaceutical, food, and confectionery industries.

It has operations in over 30 locations in more than 15 countries worldwide.