PET solutions provider Sidel has created a new business unit to serve drinks products producers globally.
Split into six teams including maintenance, line improvement, training, spare parts and logistics, line conversions and moulds and packaging, Sidel Services has been designed to help customers achieve better product quality, efficiency, flexibility, cost optimisation and brand support.
Sidel CEO and president Mart Tiismann said that when customers invest in a Sidel production line, they need and expect high levels of service to support them throughout the entire working life of the equipment.
"That is why, in addition to introducing innovative technologies to our customers such as the Sidel Matrix™ liquid packaging system, we have also been working hard to improve our services offering," he said.
Companies can use the new service unit to reduce downtime or design new packaging solutions. Sidel is also rolling out new spare parts logistics and technical support initiatives in a bid to help customers have better access to the people and parts that they need.
The improved global logistics network for spare parts includes a new warehouse management system that enables three levels of delivery service, from emergency delivery to planned maintenance deliveries.
According to the company, the technical support system enables faster responses through a new ticketing system that places customers in immediate contact with Sidel experts to address urgent issues.
Image: Sidel Services line conversion and moulds. Photo: courtesy of Sidel.