Tetra Pak launches new digital services solutions to improve customer efficiency

23 April 2017 (Last Updated April 23rd, 2017 18:30)

Tetra Pak has introduced a new range of digital services solutions that will provide improved maintenance, issue monitoring and resolution for its customers.

Tetra Pak has introduced a new range of digital services solutions that will provide improved maintenance, issue monitoring and resolution for its customers.

Powered by Microsoft, the solutions aim to enhance the user’s ability to predict machine errors and to accelerate response times.

Using the new digital solutions, Tetra Pak will further be able to cut costs and ensure food safety.

Equipped with wearable technology, the solutions will offer a connected platform for the Tetra Pak service engineers working at various customer sites.

"Digital technologies are revolutionising every industry, and it’s exciting to make the latest innovations work for our customers."

The engineers will be connected directly with global Tetra Pak specialists from anywhere worldwide, providing real-time, expert support to customers.

The new solutions also enable the collection of data from Tetra Pak’s global filling lines into a central database, which can be accessed and analysed by the company’s global experts.

In addition, all equipment at the customer plant can be connected to the Microsoft Azure cloud system managed by Tetra Pak.

This will enable the machines to synchronise different production stages such as processing, filling and distribution.

The process also offers an overview of the plant and provides performance optimisation opportunities for the whole production process.

Tetra Pak president and CEO Dennis Jönsson said: “Digital technologies are revolutionising every industry, and it’s exciting to make the latest innovations work for our customers.

“We are pleased to be the first to launch digitalised services, offering customers reduced costs, enhanced efficiency, and peace-of-mind.

“This is just the beginning of what promises to be a very exciting journey for us and our customers.

Along with Microsoft, Tetra Pak is set to exhibit the new technologies at Hannover Messe 2017.